Contents
Agreement to Terms
By accessing or using the website at merchcaps.shop, or by placing an order with us, you agree to be legally bound by these Terms of Service ("Terms"). These Terms apply to all visitors, customers, and others who access or use our website.
If you do not agree to any part of these Terms, you must not use our website or purchase our products.
Eligibility
To purchase from our store, you must be at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater. By placing an order, you confirm that you meet this age requirement.
Our store ships only to customers in the United States, Canada, and the United Kingdom. Orders placed with shipping addresses outside these regions will not be fulfilled and will be cancelled with a full refund.
Products & Availability
MerchCaps sells general merchandise including but not limited to caps, accessories, apparel, and lifestyle products.
- Product images are for illustrative purposes. Minor variations in color, shade, or finish may occur due to photography lighting or screen display differences.
- We reserve the right to discontinue, modify, or limit the quantity of any product at any time without notice.
- We do not guarantee that product listings are always accurate, complete, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions at any time.
Pricing & Payment
All prices on our website are displayed in USD (US Dollars) unless otherwise indicated. We accept major credit and debit cards and other payment methods as displayed at checkout.
- Payment is due in full at the time of purchase. Orders will not be processed until payment is successfully confirmed.
- We reserve the right to correct any pricing errors at any time. If a pricing error is identified after your order is placed, we will notify you and give you the option to confirm the corrected price or cancel the order for a full refund.
- Applicable taxes may be applied at checkout depending on your location.
- For orders shipped to Canada and the UK, additional customs duties or import fees may be charged by local authorities upon delivery. These are the buyer's responsibility.
Order Acceptance & Cancellation
Placing an order constitutes an offer to purchase. Your order is not confirmed until you receive an order confirmation email from us. We reserve the right to refuse or cancel any order for reasons including:
- Suspected fraudulent activity
- Product unavailability or stock errors
- Errors in product descriptions or pricing
- Shipping address outside our serviceable regions
If your order is cancelled after payment has been charged, a full refund will be issued to your original payment method within 5–10 business days.
Shipping
We ship to the United States, Canada, and the United Kingdom only. Full shipping timelines, carrier information, and policies are detailed in our Shipping Policy.
By placing an order, you confirm that your shipping address is located within one of our serviceable regions. MerchCaps is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our control.
Returns & Refunds
Returns and exchanges are governed by our Returns & Refunds Policy. By purchasing from us, you agree to those terms. In summary:
- We accept returns within 30 days of delivery for incorrect or damaged items
- All returns require prior approval — do not send items back without contacting us first
- Change-of-mind returns are not accepted
Prohibited Use
You agree not to use our website or services for any unlawful or prohibited purpose. Specifically, you must not:
Violation of these prohibitions may result in order cancellation, account termination, and potential legal action.
Intellectual Property
All content on this website — including but not limited to logos, brand names, product images, text, graphics, and page designs — is the exclusive property of MerchCaps or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any of our content without our express written permission.
Limitation of Liability
To the fullest extent permitted by applicable law, MerchCaps and its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Your use of or inability to use our website or products
- Delays, errors, or interruptions in delivery caused by carriers or third parties
- Unauthorized access to or alteration of your data
- Any other matters relating to the service
Governing Law & Disputes
These Terms are governed by and construed in accordance with applicable laws. In the event of a dispute, we encourage you to contact us first at support@merchcaps.shop so we can work toward a fair resolution.
If a dispute cannot be resolved through direct communication, it may be submitted to binding arbitration or resolved through courts of competent jurisdiction, as applicable in your region.
Changes to These Terms
We reserve the right to update or modify these Terms at any time. When changes are made, we will update the "Last updated" date at the top of this page. Your continued use of our website following the posting of changes constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically to stay informed of any updates.
Have a question about our Terms?
Get in touch — we'll respond within 2 business days.