Shipping policy

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; } :root { --navy: #0A1628; --amber: #C8952A; --amber-light: #FDF3E0; --body: #1C1C1E; --muted: #6B7280; --border: #E5E7EB; --surface: #F9FAFB; --white: #FFFFFF; --green: #16A34A; --green-light: #F0FDF4; } body { font-family: 'Inter', system-ui, sans-serif; background: var(--white); color: var(--body); font-size: 15px; line-height: 1.75; } header { background: var(--navy); padding: 0 40px; } .header-inner { max-width: 900px; margin: 0 auto; display: flex; align-items: center; justify-content: space-between; padding: 22px 0; } .brand { font-family: 'Barlow', sans-serif; font-size: 22px; font-weight: 700; color: var(--white); letter-spacing: 0.04em; text-decoration: none; } .brand span { color: var(--amber); } .badge { font-size: 11px; font-weight: 600; letter-spacing: 0.08em; text-transform: uppercase; color: var(--amber); border: 1px solid rgba(200,149,42,0.4); padding: 4px 10px; border-radius: 4px; } .accent-rule { height: 3px; background: var(--amber); } .page-head { background: var(--surface); border-bottom: 1px solid var(--border); padding: 48px 40px 40px; } .page-head-inner { max-width: 900px; margin: 0 auto; } .page-head h1 { font-family: 'Barlow', sans-serif; font-size: 36px; font-weight: 700; color: var(--navy); margin-bottom: 8px; } .meta { font-size: 13px; color: var(--muted); display: flex; gap: 24px; flex-wrap: wrap; } .meta-dot { width: 6px; height: 6px; background: var(--amber); border-radius: 50%; display: inline-block; } main { padding: 0 40px; } .content { max-width: 900px; margin: 0 auto; padding: 52px 0; } /* ── TIMELINE STRIP ── */ .timeline { display: flex; gap: 0; margin-bottom: 52px; border: 1px solid var(--border); border-radius: 10px; overflow: hidden; } .timeline-step { flex: 1; padding: 24px 20px; text-align: center; position: relative; } .timeline-step:not(:last-child) { border-right: 1px solid var(--border); } .tl-num { width: 36px; height: 36px; background: var(--amber); color: var(--navy); font-weight: 700; font-size: 15px; border-radius: 50%; display: flex; align-items: center; justify-content: center; margin: 0 auto 10px; } .tl-label { font-size: 12px; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: 0.05em; margin-bottom: 4px; } .tl-value { font-size: 16px; font-weight: 700; color: var(--navy); } .tl-sub { font-size: 12px; color: var(--muted); margin-top: 2px; } .tl-total { background: var(--navy); } .tl-total .tl-label { color: rgba(255,255,255,0.55); } .tl-total .tl-value { color: var(--amber); font-size: 18px; } .tl-total .tl-sub { color: rgba(255,255,255,0.5); } .tl-total .tl-num { background: rgba(255,255,255,0.15); color: var(--white); } /* ── DESTINATIONS TABLE ── */ .dest-table { width: 100%; border-collapse: collapse; margin: 16px 0 24px; font-size: 14px; } .dest-table thead tr { background: var(--navy); } .dest-table thead th { color: var(--white); font-weight: 600; padding: 14px 18px; text-align: left; font-size: 13px; letter-spacing: 0.03em; } .dest-table thead th:first-child { border-radius: 8px 0 0 0; } .dest-table thead th:last-child { border-radius: 0 8px 0 0; } .dest-table tbody tr { border-bottom: 1px solid var(--border); } .dest-table tbody tr:last-child { border-bottom: none; } .dest-table tbody td { padding: 14px 18px; color: #374151; vertical-align: top; } .dest-table tbody td:first-child { font-weight: 600; color: var(--navy); } .dest-table tbody tr:nth-child(even) { background: var(--surface); } .flag { margin-right: 8px; } .status-badge { display: inline-flex; align-items: center; gap: 5px; background: var(--green-light); color: var(--green); font-size: 12px; font-weight: 600; padding: 3px 10px; border-radius: 20px; } .status-dot { width: 6px; height: 6px; background: var(--green); border-radius: 50%; } /* ── SECTIONS ── */ .section { margin-bottom: 48px; } .section-header { display: flex; align-items: flex-start; gap: 16px; margin-bottom: 18px; } .section-num { min-width: 36px; height: 36px; background: var(--navy); color: var(--white); font-size: 13px; font-weight: 700; display: flex; align-items: center; justify-content: center; border-radius: 6px; margin-top: 2px; flex-shrink: 0; } .section h2 { font-family: 'Barlow', sans-serif; font-size: 20px; font-weight: 700; color: var(--navy); line-height: 1.3; } .section-body { padding-left: 52px; } .section-body p { margin-bottom: 14px; color: #374151; } .section-body p:last-child { margin-bottom: 0; } .policy-list { list-style: none; margin: 10px 0 14px; } .policy-list li { position: relative; padding-left: 18px; margin-bottom: 8px; color: #374151; } .policy-list li::before { content: ''; position: absolute; left: 0; top: 10px; width: 6px; height: 6px; background: var(--amber); border-radius: 50%; } .highlight { background: var(--amber-light); border-left: 3px solid var(--amber); padding: 16px 20px; border-radius: 0 6px 6px 0; margin: 16px 0; font-size: 14px; color: #374151; } .highlight strong { color: var(--navy); } .info-box { background: var(--green-light); border-left: 3px solid var(--green); padding: 16px 20px; border-radius: 0 6px 6px 0; margin: 16px 0; font-size: 14px; color: #374151; } .info-box strong { color: var(--green); } /* ── STEPS ── */ .steps { counter-reset: step; margin: 16px 0; } .step { display: flex; gap: 16px; margin-bottom: 14px; align-items: flex-start; } .step-n { counter-increment: step; min-width: 28px; height: 28px; background: var(--amber); color: var(--navy); font-weight: 700; font-size: 13px; border-radius: 50%; display: flex; align-items: center; justify-content: center; flex-shrink: 0; margin-top: 2px; } .step-content { color: #374151; font-size: 14px; padding-top: 4px; } .term { font-weight: 600; color: var(--navy); } .divider { border: none; border-top: 1px solid var(--border); margin: 48px 0; } .contact-block { background: var(--navy); border-radius: 10px; padding: 32px 36px; display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 20px; } .contact-block h3 { font-family: 'Barlow', sans-serif; font-size: 18px; font-weight: 700; color: var(--white); margin-bottom: 4px; } .contact-block p { color: rgba(255,255,255,0.65); font-size: 14px; } .contact-link { display: inline-flex; align-items: center; gap: 8px; background: var(--amber); color: var(--navy); font-weight: 700; font-size: 14px; padding: 12px 22px; border-radius: 6px; text-decoration: none; white-space: nowrap; } footer { background: var(--surface); border-top: 1px solid var(--border); padding: 20px 40px; text-align: center; font-size: 12px; color: var(--muted); } @media (max-width: 680px) { header, .page-head, main, footer { padding-left: 20px; padding-right: 20px; } .page-head h1 { font-size: 28px; } .section-body { padding-left: 0; } .section-num { display: none; } .timeline { flex-direction: column; } .timeline-step:not(:last-child) { border-right: none; border-bottom: 1px solid var(--border); } .contact-block { padding: 24px 20px; } }
MerchCaps Legal

Shipping Policy

Last updated: September 12, 2026 merchcaps.shop Ships to: USA · Canada · UK
1
Order Placed
Day 0
Payment confirmed
2
Processing
1–2 days
Picked, packed, dispatched
3
In Transit
7–10 days
Carrier en route
✓
Total Estimated
9–12 business days
From order to your door
01

Where We Ship

MerchCaps currently ships to the following countries. We do not ship to any other destinations at this time. If your country is not available at checkout, we are unable to fulfill your order.

Country Estimated Delivery Free Shipping Status
🇺🇸United States 7–10 business days Yes (all orders) Active
🇨🇦Canada 7–10 business days Yes (all orders) Active
🇬🇧United Kingdom 7–10 business days Yes (all orders) Active

Delivery estimates are for business days (Monday–Friday, excluding public holidays) and begin after the processing period has completed.

02

Order Processing Time

All orders are processed within 1–2 business days after payment is successfully confirmed. You will receive an order confirmation email immediately after purchase.

  • Orders placed on weekdays before our cutoff time are typically processed the same or next business day
  • Orders placed on weekends or public holidays are processed the following business day
  • During peak seasons (holidays, sale events), processing may take up to 3 business days — we will notify you if this is the case
Processing ≠ Delivery. Processing time is separate from shipping transit time. Your total wait is processing (1–2 days) + transit (7–10 days) = approximately 9–12 business days.
03

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

  • Allow 24–48 hours after receiving your confirmation email for tracking information to become active on the carrier's website
  • If you have not received a shipping confirmation within 3 business days of your order, please check your spam folder first, then contact us
Tip: Save your tracking number and check it regularly. Most carriers provide real-time updates including estimated delivery windows and any exceptions or delays.
04

Customs, Duties & Taxes

For orders shipped to Canada and the United Kingdom, your order may be subject to import duties, customs fees, or local taxes imposed by your country's customs authority upon arrival.

  • These charges are the buyer's sole responsibility and are not included in our product or shipping pricing
  • MerchCaps has no control over customs charges and cannot predict or estimate their amount
  • Customs processing may also add additional days to your delivery timeline
  • Refusal to pay customs fees may result in the package being returned or destroyed — we cannot be held responsible in such cases
UK Customers: Since Brexit, all imports from non-UK sellers may be subject to VAT and customs duty. We recommend familiarizing yourself with HMRC's current import thresholds before ordering.
05

Lost, Delayed, or Stolen Packages

If your package has not arrived within the estimated delivery window, please take the following steps before contacting us:

1
Check your tracking link for the most recent carrier update — sometimes packages are marked "delivered" before physically arriving
2
Check with neighbours or building reception in case the package was left with someone nearby
3
Contact your local post office or carrier directly with your tracking number — they can initiate an investigation
4
If the above steps don't resolve it, contact us at support@merchcaps.shop with your order number and we will investigate and assist

MerchCaps is not liable for packages delayed or lost due to carrier issues, incorrect addresses provided by the customer, or events outside our control. However, we will always do our best to help you reach a resolution.

06

Incorrect Shipping Address

Please carefully review your shipping address before completing your order. MerchCaps is not responsible for orders delivered to an incorrect address provided by the customer at checkout.

  • If you notice an address error immediately after ordering, email us at support@merchcaps.shop as soon as possible
  • We will do our best to update the address before dispatch, but cannot guarantee changes once the order has entered processing
  • Address changes after dispatch are not possible and any reshipment costs would be the customer's responsibility

Shipping question or issue?

Include your order number and we'll get back to you within 2 business days.

support@merchcaps.shop
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